Konush Support
Contact us for help with setup, the microphone or your progress.
Include the app version, iOS version and the step where the problem occurs. You do not need to send audio recordings or transcripts.
Email: info@ozycore.de
Developer: OzyCore GmbH, Kreuzberger Ring 24, 65205 Wiesbaden, Germany
Frequently asked questions
What do I need for the first setup?
Requires an iPhone or iPad with iOS 26 or later. The first German speech-model download needs an internet connection and may take a few minutes. Premium and purchase screens are disabled in this version.
What if the microphone does not work?
In Konush, open Ayarlar → Mikrofon ayarlarını aç to check the iOS microphone permission. Listening and sentence-building practice remain available without microphone access.
What does an uncertain result mean?
Listen to short dialogues, practise listening and sentence building, and speak your answer. The app compares the recognised text with the target sentence and reviewed variants. Results may be accepted, try again or uncertain. An uncertain result is not counted as a wrong answer; attempts using help are recorded separately. Text matching is not a pronunciation score or a language-level assessment.
How can I delete my progress?
In Konush, choose Ayarlar → Tüm ilerlemeyi sil and confirm. Task and skill progress and the daily speaking count are deleted from this device; preferences remain. This cannot be undone.