Koloni Support
Koloni is a strategy game about leading ant colonies. Contact us for help with the game or a purchase.
Include your iPhone model, iOS and app version, level number and a short description. You may attach a screenshot with personal details hidden. Never send passwords, payment card details or Apple verification codes.
Email: info@ozycore.de
Developer: OzyCore GmbH · Kreuzberger Ring 24, 65205 Wiesbaden, Germany
Frequently asked questions
Do I need the internet or an account?
Single-player levels work without the internet or a Koloni account. Optional Game Center and App Store purchases require an Apple connection.
Does progress transfer to another phone?
Levels, upgrades, quests and your crumb balance are stored on your device. Koloni does not currently provide its own cloud sync. A Game Center score is not a saved-game backup. Do not delete the app: unless restored from a device backup, progress and remaining crumbs may be lost.
My purchased crumbs have not appeared.
The Apple transaction may still be pending approval. Check your connection and reopen the app; unfinished transactions are checked again. Do not buy the same pack again. If the problem continues, email the Apple transaction reference and date with payment details hidden.
Can crumb packs be restored?
Crumb packs are consumables. Previously delivered or spent crumbs are not granted again through purchase restoration. Koloni does not sync balances between devices; retrying unfinished transactions is a separate process.
How do I request a refund?
Apple manages App Store payments. You can request a refund through Apple’s reportaproblem.apple.com service. Apple decides refund eligibility.
What does Game Center do?
The optional connection submits level progress to leaderboards and achievements. It does not provide live multiplayer or cloud save sync. Manage your Apple account and Game Center visibility through iOS Settings.
How do I delete game data?
Deleting the app removes the local save; offloading the app in iOS may retain data. Apple records and device backups are managed separately. Email us about support correspondence or privacy requests.